Customer Benefits

At Safely Insured, we are committed to ensuring that our customers can drive with confidence, knowing that in the event of an accident or vehicle breakdown, they will experience minimal disruption. To provide peace of mind, we provide Safely Insured's customers with the Customer Benefits below when they arrange temporary motor insurance with us.

Breakdown Cover - Roadside Assistance & Recovery service for breakdowns* during the period the vehicle is covered by your temporary motor insurance policy

£250 Excess Reimbursement for any non-recoverable excess following a valid claim

What to do in the event of a Breakdown?

If your vehicle has a breakdown during the period your vehicle is covered by an insurance Safely Insured has arranged for you, you can contact our Roadside Assistance & Recovery service providers, Call Assist, by ringing the number below and advising them that you are a Safely Insured customer. For full Call Assist Breakdown Assistance Service information - download here.

*Restrictions to the assistance provided are:

• The vehicle and date the breakdown occurred must be during the period of the motor insurance policy we arranged for you
• The vehicle must be at least a ¼ of a mile from your home address
• No cover outside of England, Scotland and Wales
• Cover is for the vehicle only - no cover for any trailer or caravan
• Only covers movement of the vehicle and passengers within a 75-mile radius from where the vehicle breaks down
• No cover for draining or removal of an incorrect fuel type
• No assistance will be given if the vehicle is deemed unroadworthy or dangerous to transport
• There is no cover for the costs of any parts, components or materials used to repair the vehicle

If your vehicle has a Breakdown during the period of cover, phone Call Assist for assistance immediately on 01206 714303

What to do to recover £250 Excess?

If you are involved in an incident where you cannot recover the Policy Excess on the motor insurance policy we arranged for you, Safely Insured will refund you up to £250 of the excess amount you had to pay. To claim this refund, call the number below, after your vehicle has been repaired or declared a total loss and you have been required to pay your policy excess or it has been deducted from your total loss settlement. We will require evidence of the Excess amount you have paid or had deducted for your claim. Please note, where the accident was not your fault, the full Excess amount should be recovered from the Third Party's Insurer. 

Excess Reimbursement call:    01707 624 780

Full details of your Customer Benefits will be included in the documentation emailed to you following your purchase.