Frequently Asked Questions
About Us
What should I do if I don’t want you to send me any marketing material?
Alterations
Is it possible to make any amendments to the policy after the insurance has started?
How can I add extra days to my policy?
Cancellation
How do I cancel my insurance policy?
Card Payments
How can I pay for the insurance policy?
Claims
What should I do if I am involved in an accident?
Who do I call if I need to make a claim on my excess protection insurance policy?
Who do I contact if I need to make a claim on my excess reduction insurance policy?
Complaints
What steps do I need to take if I wish to complain?
Document Delivery
Driving Licences
Can you provide insurance cover for residents from outside the UK?
Do you insure drivers from Australia who are visiting the UK?
Do you insure drivers with a Commonwealth driving licence?
How long do I need to have held a licence to get insurance cover?
Foreign Use
Can I buy motor insurance to export a vehicle outside of the UK?
Impounded Vehicles
Can I purchase insurance to retrieve an impounded vehicle?
Insurance Cover
Can I insure a car that doesn't belong to me?
Can I insure a vehicle with only a chassis number?
MID (Motor Insurer's Database)
When will my vehicle appear on the MID listing?
Vehicle Usage
What can I use my vehicle for?
Vehicles
Can I get a price if I don't know the registration number?
Do you insure left-hand drive vehicles?
Do you insure Campervans, Caravanettes or Motorhomes?
Do you insure modified vehicles?